- We will accept cancellation of your order for items that have not shipped. Once products ship from the production plant, all sales are final.
- Due to the nature CoverCouch products being personalized and custom made, we cannot accept returns or offer exchange because of wrong colour or fabric structure or due to change of mind. For instance: Your blue fabric doesn’t match my white wall or the color of the fabric doesn't look the same as on computer screen. Please Order Free Fabric Samples first.
- Tailor-made goods including but not limited to furniture covers can be accepted for a refund only when the goods are faulty.
- In the event that the products are returned to our production plant without fault on our part, a 15% restocking fee from the entire purchase price will be applied.
- If you want to return anything, contact CoverCouch customer service by emailing us at [email protected] within 14 days after the day of delivery.
- Returned item(s) need to be unused and in their original state.
- Returned item(s) need to be sent back to CoverCouch within 30 days from the date you received the package.
- Please note it is your responsibility to pay for return shipping.
- If you’re missing any of the points from this list, unfortunately we won’t be able to offer you a return.
If your product has a manufacturing defect i.e., holes, broken zipper, tears - or if it doesn't fit, please read FAULTY GOODS / GUARANTEE section.
Please refer to our General Terms and Conditions of Sale for full details.