Return options
Returns & Cancellations
Because every cover is made specifically for you, our returns policy reflects the custom nature of what we make. Here is everything you need to know.
Cancellations
You may cancel your order at any time before it has been dispatched from our production facility. Once your cover has shipped, we are unable to accept cancellations as it has been made to your exact specification.
Change of Mind
As our covers are personalised and made to order, we are unable to accept returns due to a change of mind, or where a colour or fabric does not meet expectations — for instance if a shade appears different on screen than in person.
Faulty or Incorrect Items
If your cover arrives with a manufacturing defect — such as holes, a broken zipper, tears, or an incorrect fit — you are entitled to a remedy. Please contact us and refer to our Faulty Goods & Guarantee policy for how we resolve these cases.
Outlet & Discounted Items
Products purchased from our Outlet section are already offered at a reduced price. These items are excluded from our standard returns policy and cannot be returned unless they arrive with a manufacturing defect.
How to Request a Return
If you believe your item qualifies, please get in touch within the required timeframe. Returned items must be unused and in their original condition.
Restocking fee: If a return is accepted and no fault lies with CoverCouch, a 15% restocking fee will be deducted from the refunded amount. Return shipping costs are the responsibility of the customer.